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Refund Policy

Refund Policy – ADRUSTAR

Effective Date: 10/04/2026

At ADRUSTAR, we strive to provide a seamless and satisfactory astrology consultation experience. This Refund Policy explains the circumstances under which refunds may be granted and the process for requesting them.

By using ADRUSTAR's services, you acknowledge and agree to the terms outlined in this Refund Policy.

1. Refund Eligibility

Refunds may be considered in the following situations:

Technical Issues

  • Call consultation failed to connect.

  • Chat consultation was not initiated.

  • Video consultation failed due to platform-related issues.

  • Application crash during an active consultation.

  • Server or system error resulting in service interruption.

Service Not Delivered

  • Astrologer was unavailable after payment was successfully deducted.

  • Consultation could not proceed due to a platform-related issue.

  • Session ended prematurely due to technical failure attributable to ADRUSTAR.

Incorrect Deduction

  • Wallet balance deducted without receiving service.

  • Duplicate payment or multiple deductions for a single consultation.

  • Unauthorized deduction resulting from a technical error.

ADRUSTAR reserves the right to verify all claims before approving a refund request.

2. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

  • User voluntarily ends a chat, voice call, or video consultation.

  • User is dissatisfied with the astrologer's prediction, advice, or consultation outcome.

  • Network connectivity issues on the user's side.

  • Consultation was partially or fully completed.

  • User selected an astrologer by mistake.

  • User misunderstood consultation details prior to booking.

  • Free consultations, promotional sessions, bonuses, or complimentary services.

  • Delays caused by circumstances outside ADRUSTAR's control.

Disclaimer

Astrology is based on personal beliefs, interpretations, and spiritual guidance. ADRUSTAR and its astrologers do not guarantee the accuracy of predictions, outcomes, or future events. Therefore, dissatisfaction with advice or predictions shall not constitute grounds for a refund.

3. Refund Request Process

To request a refund, users must:

  1. Contact ADRUSTAR Support within 24 hours of the incident.

  2. Provide their registered mobile number or account details.

  3. Share transaction or payment information.

  4. Clearly describe the issue encountered.

  5. Cooperate with any verification process required by ADRUSTAR.

Refund Request Channels

ADRUSTAR Support Team

📧 Email: support@adrustar.com
📞 Mobile: +91 92055 10352

4. Refund Timeline

ADRUSTAR aims to process refund requests promptly.

Process Estimated Time
Refund Review 24 – 48 Hours
Refund Approval Subject to Verification
Wallet Credit Usually Instant
Original Payment Method Refund 3 – 7 Business Days

Actual processing times may vary depending on banks, payment gateways, and financial institutions.

5. Wallet Refunds

Approved refunds may be credited to:

  • ADRUSTAR Wallet

  • Original Payment Method (where applicable)

Wallet Terms

  • Wallet balances are non-transferable.

  • Wallet balances cannot be exchanged for cash except where required by law or approved by ADRUSTAR.

  • Promotional credits, bonuses, and rewards may have separate usage restrictions.

6. Abuse & Fraud Prevention Policy

ADRUSTAR reserves the right to:

  • Reject refund requests deemed invalid.

  • Investigate suspicious refund activity.

  • Suspend or restrict user accounts.

  • Permanently block users involved in fraudulent activities.

  • Reverse wallet credits obtained through misuse.

Refund abuse, chargeback fraud, or manipulation of platform systems may result in account termination and legal action where applicable.

7. Offers, Discounts & Promotional Refunds

For consultations booked using:

  • Coupons

  • Referral Rewards

  • Promotional Offers

  • Discount Codes

  • Cashback Programs

Refund calculations shall be based on the actual amount paid by the user after applying discounts.

Promotional benefits, bonus credits, and offer values are generally non-refundable unless otherwise stated.

8. Astrologer No-Show Policy

If an astrologer:

  • Fails to respond within the prescribed time,

  • Remains unavailable after accepting a consultation request, or

  • Does not provide the booked service,

ADRUSTAR may, at its discretion:

  • Issue a full refund, or

  • Reschedule the consultation with the same or another astrologer.

9. Exceptional Circumstances

ADRUSTAR may consider refunds in exceptional situations including:

  • Platform-wide technical failures

  • Payment gateway errors

  • Regulatory requirements

  • Court orders or legal obligations

  • Force majeure events

All such decisions shall be made at ADRUSTAR's sole discretion.

10. Changes to Refund Policy

ADRUSTAR reserves the right to modify, update, or amend this Refund Policy at any time.

Changes become effective immediately upon publication on the platform unless otherwise specified.

Users are encouraged to review this policy periodically.

11. Contact Support

For refund-related questions, concerns, or assistance:

ADRUSTAR Support Team

📧 Email: support@adrustar.com
📞 Mobile: +91 92055 10352
🕒 Support Availability: 24 Hours / 7 Days

12. Grievance Officer

For escalations or unresolved refund-related concerns:

Grievance Officer
ADRUSTAR – RATNALAYAM JEWELS PRIVATE LIMITED

📧 Email: grievance@adrustar.com
🕒 Resolution Time: Within 48 Business Hours

13. Company Information

ADRUSTAR is owned and operated by:

RATNALAYAM JEWELS PRIVATE LIMITED

All refund processing, consultation management, customer support, payment settlements, and policy enforcement activities are managed by RATNALAYAM JEWELS PRIVATE LIMITED.

By using ADRUSTAR services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

© 2026 ADRUSTAR – RATNALAYAM JEWELS PRIVATE LIMITED. All Rights Reserved.