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Privacy Policy

Privacy Policy – ADRUSTAR

Effective Date: 10/04/2026

ADRUSTAR ("we", "our", "us"), owned and operated by RATNALAYAM JEWELS PRIVATE LIMITED, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use the ADRUSTAR website, mobile application, and related services.

By using ADRUSTAR, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Date of Birth

  • Gender

  • City, State, and Country

  • Profile Information

Account Information

  • Login Credentials

  • User Preferences

  • Profile Details

  • Profile Photograph (Optional)

Payment Information

  • Transaction Records

  • Wallet Balance

  • Recharge History

  • Payment History

  • Refund Records

Note: ADRUSTAR does not store debit card, credit card, CVV, net banking passwords, or sensitive banking credentials. Payments are processed securely through authorized third-party payment gateways.

Consultation Information

  • Chat Consultation Records

  • Call Consultation Duration

  • Video Consultation Details

  • Kundli Information

  • Horoscope Preferences

  • Consultation History

Device & Usage Information

  • Device Information

  • Browser Information

  • IP Address

  • Operating System

  • App Usage Data

  • Log Data

  • Cookies and Tracking Information

2. How We Use Your Information

ADRUSTAR may use your information to:

  • Provide astrology and consultation services.

  • Create and manage user accounts.

  • Process payments and transactions.

  • Deliver personalized recommendations and consultations.

  • Generate Kundli and horoscope reports.

  • Send service-related notifications and updates.

  • Provide customer support.

  • Detect and prevent fraud or misuse.

  • Improve platform functionality and performance.

  • Comply with legal and regulatory requirements.

3. Information Sharing & Disclosure

We may share information with:

Astrologers

Information necessary for providing consultations and personalized guidance.

Payment Service Providers

Authorized payment gateways and financial partners for processing transactions.

Technical Service Providers

Cloud hosting providers, analytics services, customer support tools, and technology partners.

Legal & Regulatory Authorities

Where required by law, court order, government request, or legal process.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets.

No Sale of Personal Information

ADRUSTAR does not sell, rent, or trade users' personal information to third parties for marketing purposes.

4. Data Security

ADRUSTAR implements reasonable security measures including:

  • Secure Servers

  • Data Encryption

  • Firewall Protection

  • Access Controls

  • Authentication Mechanisms

  • Continuous Security Monitoring

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed as completely secure.

5. Cookies & Tracking Technologies

ADRUSTAR may use cookies and similar technologies to:

  • Improve website functionality.

  • Remember user preferences.

  • Maintain login sessions.

  • Analyze traffic and platform performance.

  • Enhance user experience.

Users may manage or disable cookies through their browser settings, though certain platform features may be affected.

6. Third-Party Services

ADRUSTAR may utilize third-party services including:

  • Payment Gateways

  • Analytics Providers

  • Cloud Hosting Services

  • Communication & Notification Services

  • Customer Support Platforms

These third parties operate under their own privacy policies and terms.

ADRUSTAR is not responsible for the privacy practices of external services.

7. User Rights

Subject to applicable laws, users may have the right to:

  • Access their personal information.

  • Request correction of inaccurate information.

  • Request deletion of personal data.

  • Withdraw consent where applicable.

  • Request account deactivation.

  • Obtain information about data processing practices.

Requests may be submitted through our support channels.

8. Children's Privacy

ADRUSTAR services are intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, appropriate steps will be taken to delete such information.

9. Data Retention

We may retain personal information for purposes including:

  • Legal and regulatory compliance.

  • Customer support and dispute resolution.

  • Transaction verification.

  • Fraud prevention.

  • Service improvement and analytics.

Data may be deleted or anonymized when it is no longer required for legitimate business or legal purposes.

10. Astrologer Confidentiality Obligations

All astrologers registered on ADRUSTAR are required to:

  • Maintain confidentiality of user information.

  • Use information solely for consultation purposes.

  • Refrain from contacting users outside the platform without authorization.

  • Protect consultation-related information.

Violation of these obligations may result in suspension, termination, or legal action.

11. International Data Transfers

Where required for service delivery, your information may be processed or stored on servers located in different jurisdictions.

ADRUSTAR takes reasonable measures to ensure appropriate safeguards are implemented for such transfers.

12. Changes to This Privacy Policy

ADRUSTAR reserves the right to update, modify, or revise this Privacy Policy at any time.

Updated versions will be posted on the platform and become effective immediately unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically.

13. Contact Us

For privacy-related questions, requests, or concerns:

ADRUSTAR Support

📧 Email: support@adrustar.com
📞 Mobile: +91 92055 10352

14. Grievance Officer

For privacy complaints, escalations, or grievances:

Grievance Officer

ADRUSTAR – RATNALAYAM JEWELS PRIVATE LIMITED

📧 Email: grievance@adrustar.com
🕒 Response Time: Within 48 Business Hours

15. Company Information

ADRUSTAR is owned and operated by:

RATNALAYAM JEWELS PRIVATE LIMITED

The company manages all platform operations, customer support, payment processing, data handling, compliance activities, and technology infrastructure related to ADRUSTAR.

By accessing or using ADRUSTAR, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

© 2026 ADRUSTAR – RATNALAYAM JEWELS PRIVATE LIMITED. All Rights Reserved.